Shipping and Delivery Policy

1. Nature of Services

Drape AI Studio provides digital services including:

• AI-powered image generation for fashion catalogs
• Digital credits for accessing image generation features
• Downloadable AI-generated images in various formats (PNG, JPG, WebP)
• Access to templates, presets, and styling options

2. Delivery of Services

Subscription Credits

• Credits are added to your account immediately upon successful payment
• Monthly subscription credits are refreshed at the start of each billing cycle
• Credit balance is visible in your account dashboard

Credit Packs

• One-time credit packs are delivered instantly upon payment confirmation
• Credits are immediately available for use

Generated Images

• AI-generated images are delivered within 30-120 seconds per image
• Batch processing of multiple images may take longer
• Generated images are available for download immediately upon completion
• Images are stored in your account gallery for 30 days

3. Download Options

Generated images can be downloaded in the following formats:

• Standard Quality: 1024px resolution
• High Quality (Starter+): 2048px resolution
• Ultra Quality (Pro+): 4096px resolution

All downloads are provided in PNG format with transparent background options where applicable.

4. Service Availability

• Our services are available 24/7 through our web platform
• Scheduled maintenance windows are communicated in advance via email
• We aim for 99.9% uptime availability
• Service access requires an active internet connection

5. Geographic Availability

• Drape AI Studio is available globally
• Primary service infrastructure is hosted in India and Singapore
• Performance may vary based on your geographic location
• All prices are displayed in Indian Rupees (INR)

6. Delivery Confirmation

• Subscription activation is confirmed via email
• Credit pack purchases receive instant email confirmation
• Generated images show completion status in real-time on the platform
• Download links are provided for completed images

7. Delivery Issues

If you experience delivery issues:

• Credits not reflecting: Wait 5 minutes and refresh. If issue persists, contact support
• Image generation stuck: Cancel and retry. Credits are refunded for failed generations
• Download not working: Try a different browser or clear cache
• Payment confirmed but no access: Contact us with transaction ID for immediate resolution

8. Bulk Orders

For enterprise customers with bulk generation needs (1000+ images), we offer dedicated processing queues and priority delivery. Contact our sales team at hello@drapeai.studio for custom arrangements.