Refund and Cancellation Policy

1. Subscription Plans

Cancellation

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• You will retain access to paid features until your billing period ends
• No partial refunds are provided for unused days in the billing period

Refund Eligibility

• Full refund available within 7 days of first subscription purchase if no credits have been used
• Prorated refunds may be considered for technical issues preventing service use
• No refunds for subscriptions cancelled after the 7-day period
• No refunds for unused credits at the end of billing period (credits expire monthly)

2. Credit Packs (One-Time Purchase)

• Credit packs are non-refundable once purchased
• Credits from packs do not expire and carry forward indefinitely
• Refunds may be considered within 24 hours of purchase if no credits have been used
• Partial refunds are not available for partially used credit packs

3. Refund Conditions

Refunds may be granted in the following circumstances:

• Technical Failure: Persistent technical issues preventing service use that we cannot resolve
• Billing Error: Duplicate charges or incorrect billing amounts
• Service Unavailability: Extended service outages exceeding 48 hours
• Unauthorized Charges: Verified unauthorized transactions on your account

4. Non-Refundable Situations

Refunds will NOT be provided for:

• Dissatisfaction with AI-generated image quality (subjective preferences)
• Failure to use credits before subscription period ends
• Account suspension or termination due to policy violations
• Change of mind after credits have been used
• Inability to use the service due to user's technical issues
• Price changes after purchase

5. How to Request a Refund

To request a refund:

1. Email us at hello@drapeai.studio with subject "Refund Request"
2. Include your registered email address and order/transaction ID
3. Provide a detailed reason for the refund request
4. Include any relevant screenshots or documentation

6. Refund Processing

• Refund requests are reviewed within 3-5 business days
• Approved refunds are processed within 7-10 business days
• Refunds are credited to the original payment method
• Bank processing times may add 5-7 additional days for the amount to reflect
• You will receive email confirmation once the refund is processed

7. Subscription Downgrades

• You can downgrade your subscription at any time
• Downgrade takes effect at the start of the next billing period
• No refunds or credits for the difference in plan prices
• Unused credits above the new plan's limit will be forfeited

8. Free Trial

• Free tier users can upgrade to paid plans at any time
• No payment information is required for the free tier
• Free tier credits (100/month) cannot be converted to paid credits

9. Chargebacks

If you initiate a chargeback with your bank or credit card company instead of contacting us for a refund, your account will be suspended pending investigation. Fraudulent chargebacks may result in permanent account termination and legal action.